Standard sales terms

The processed orders concern European Union deliveries only. For any other destination, please contact us by e-mail :

This website as well as all related rights are French Biscotos' property. Any reproduction, in whole or in part, is automatically subject to the permission of the owners.


1 - Ordering

Automatic recording systems are considered as valid proof of the nature, content and date of order.

French Biscotos confirms the order by sending an e-mail to the address supplied by the customer. The sale is concluded only once the order is confirmed.

French Biscotos reserves the right to cancel any order from a customer with whom there has been a dispute regarding the settlement of a previous order.

The information stated by the buyer while placing an order makes him liable : the seller can’t be held responsible if the goods can’t be delivered further to an error in the address and details given by the buyer.

If products are temporarily or permanently unavailable, we will inform you by e-mail. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of products, we undertake to give you a refund as quickly as possible.

By confirming your order, you are accepting all of our general conditions of sale.


2 - Prices

The prices shown in euros are quoted inclusive of all taxes. The total amount stated in your order confirmation includes the product’s price, the shipping cost and taxes.

Orders are payable in euros only.

Prices may be modified at any time. However, French Biscotos undertakes to apply the price list shown on its website on the date when the order was placed.


3 - Tax & duty :

Prices are inclusive of tax and duty for orders delivered within the European Union. For other destinations, prices are exclusive of tax and duty. Taxes implemented in each country should be settled to the carrier when receiving the parcel. They are different in function of each country and we invite you to get in touch with your country's customs in order to find out their amount.


4 - Payment

To ensure the security of your payments, we use "E-transactions", the bank card payment solution developed by our bank Crédit Agricole.

With this system, your payment is made directly to our account on our bank's secure server at Crédit Agricole.

No time will your card number be made known to us. We use the SSL 3 (Secure Socket Layer) protocol to encrypt and protect all exchanges on the Internet. This protocol has become a worldwide standard and is supported by the major browsers.


5 - Delivery

Orders are processed as soon as possible upon receipt of payment confirmation. Unless otherwise specified, delivery will be made to the address stated in your order.

A detailed invoice is enclosed to your parcel.

Orders are sent via the French Post. For indicative purposes, here are the usual delivery time for goods dispatched by the French post : - France : D+2 - Europe : D+3 to D+8

Goods cannot be returned without French Biscotos’ formal agreement once the parcel’s delivery notification as been signed and the delivery therefore accepted. Delayed delivery cannot give rise to any penalty or indemnity, and cannot be used as a reason for cancelling the order. However, if the delivery hasn’t been made within 30 days, the buyer shall cancel his order. In this case, French Biscotos will refund the totality of the amount paid. In return, the buyer agrees to send the parcel back to French Biscotos if it arrives once the order was cancelled.


6 - Order retraction

You can exercise your right of cancellation.
In this case, you have a maximum of 14 days to inform the customer service of your intentions, specifying the reason of your return at:
We then agree to refund the corresponding amount excluding the shipping cost.
In this case, you have to return the products in their original packaging, in good order and unused (except for the 2ml samples which does not need to be returned) with a copy of the invoice that you can download on your account at:

Important : if the return procedure is not respected, we reserve the right not to refund or exchange the products.

7 - Personal data

In accordance with law n°78-17 relating to Computer systems, Files and Freedom, you have a right of access to, and rectification of personal information.

You may exercise this right by sending a letter to :

FRENCH BISCOTOS – Z.A. de Pentaparc – Rue Jules Henriot - 56036  Vannes - France

French Biscotos is the recipient of the information fowarded to the company. However, it may sell, hire out or exchange its client list. You may object by writing to the aforementioned address.


8 - Disputes - Applicable law

The commercial Court of Vannes (France) is solely competent to deal with any dispute concerning the present sale. The substantive French law shall be governing law of this contract.

This translation is a free translation of the French text of the general conditions of sale. It is for information purposes only. In the event of any discussion, dispute or the like, only the French text applies.